Terms & Conditions of Sale
These Terms govern the sale by Quest Systems to you of Products for which you place an order that is accepted by us. Note that our catalogues and websites are intended for business users only, and we reserve the right to refuse service and cancel orders to non-business customers. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.
You can order anytime at www.questsystems.ie or by phone on 01-4199199, our lines are open Monday to Friday 9.00am to 5.30pm. Although we aim to process all orders same day, if you order after 3pm or at the weekend please assume that delivery will be as if your order had been placed the next working day.
By placing an order you warrant that you are a business user. All orders placed by you are subject to acceptance by Quest Systems. Quest Systems reserves the right to revise prices, limit quantities, correct errors in its catalogue and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores, or orders in a size that are unlikely to be for business purposes.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.
Except as may otherwise be permitted by applicable law, you may not cancel an order which Quest Systems has accepted without the agreement in writing of Quest Systems, which requirement may be waived by Quest Systems from time to time in its sole discretion. Prices are exclusive of VAT at 23% (subject to government alterations). Ownership and title remains with Quest Systems until full payment for products has been received.
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders within two working days, although certain items such as furniture may take longer (see below). Orders placed Monday to Thursday will be delivered within the next two working days. Orders received on Friday will be delivered the following Monday OR Tuesday and orders placed at the weekend will be delivered the following Tuesday or Wednesday. Customers will be advised at time of order if this is the case. Quest Systems cannot be held responsible for any consequential loss due to late or non-delivery.
Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer. Quest Systems shall endeavour to inform you of extended delivery times at the time you place your order. In any case, Quest Systems shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Quest Systems reserves the right to deliver the Products in instalments.
Delivery times are between 9.00 am and 5.30 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.
Timescales for furniture deliveries are usually between 3 and 5 working days, although certain ranges may take up to 3-4 weeks. Please note that delivery days quoted are working days, and for some areas take longer. Also additional carriage costs may apply to these areas. For further information on carriage costs or delivery timescales, please contact Customer Services on 01-4199199. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.
Unless you are a Quest Systems Credit Account Holder, you must pay for the Products at the time you place your order. Credit terms are strictly 30 days from date of invoice for all Quest Systems Credit account holders. If paying by credit card on an order and you require the goods to be delivered to an alternate address other than that which your credit card is registered to, we may need to verify your details before we can process your order. Quest Systems reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to Quest Systems which is due to any factor beyond its control.
You may return items within a 7 day period of the date the order was placed for a full credit. We will even collect the items free of charge. Just call 01-4199199 to arrange your free collection and full credit.
However, if you are returning unwanted items after the 7 day threshold, you may only receive a partial credit of 75% of the original item value if our suppliers agree to take the goods back.
The Seller has the discretion (which it may exercise as it wishes) to accept the return of any of the Goods supplied to but not required by the Buyer (upon such terms in respect of a handling charge or otherwise as the Seller may choose) and to issue a credit note in respect thereof. Any request by the Buyer to the Seller to exercise such discretion must be made in accordance with the provisions of the Seller\u201fs Customer Returns Policy. The Buyer may not return Bespoke Goods or any Goods marked as nonreturnable in the Trade Price List.
All unwanted goods for return must be unused, complete, and in as new condition and in their original and unmarked packaging (not resealed with brown tape). Once the goods have been received back into our warehouse and their condition checked, you will receive your credit, either in the form of a credit note or direct to your credit card, if that was how you purchased the goods originally. If they are not in a suitable condition, we reserve the right to refuse issuing a credit.
Products such as laptops, selected business machines and software (provided they are unopened and unused only) are excluded from our standard returns policy. Food and drink, made-to-order and personalised items are also non-returnable at any time.
6. Damaged, Missing or Faulty Items
Any Shortage, Damage or Discrepancies Must be Notified in Writing within 48 hours of Receipt of Goods 01-4199199, We will the investigate your claim and if acceptable, either directly replace the item or issue a credit
All products purchased through Quest Systems benefit from the manufacturer’s warranty or guarantee, if any. Legally, this clause only applies to business customers. Please note that the use of an electric screwdriver for the assembly of chairs will void your guarantee.
Nothing in these Terms shall exclude or limit Quest Systems liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, Quest Systems shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of Quest Systems, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of Quest Systems obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on Quest Systems except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.
Quest Systems shall not be liable to you for any loss or damage which you might suffer arising from Quest Systems delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond Quest Systems reasonable control. If due to such circumstances or events Quest Systems has insufficient stocks to meet all its orders, Quest Systems may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and Quest Systems relating to the Products. The failure of Quest Systems or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of Quest Systems. Quest Systems may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of Ireland and any disputes shall be settled by the Irish courts.
10. Defined Terms
Quest Systems means Quest Systems Ltd, whose head office is at Clarity House, Belgard Road, Tallaght, Dublin 24. "Terms" means these terms and conditions of sale. "Products" means any products listed in this catalogue for which you place an order which is accepted by Quest Systems. "You" means you, the customer.